We know it’s a significant step to outsource writing, editing and proofreading tasks. That’s why we follow a disciplined process to ensure you receive great work, value for money and exceptional service every time you deal with us.
Professional process
We always start by discussing your goals and budget, and finding the best approach to realising them. This results in a clear brief and an agreed process and cost for each project.
Briefing and research
We learn about your requirements and the subject matter in detail. We may interview your team, customers or other experts and review inputs such as reports and surveys.
Writing and editing
Our writers create original content or our editors review existing copy. The result is aligned with your brief, your audience’s interests, industry trends, our research and your writing style.
Review editing
A senior team member reviews draft work to ensure the copy is clear, concise and compelling and adheres to your brief and brand requirements.
Proofreading
Our proofreaders ensure the content is free of spelling and grammatical errors, consistent and aligned with your style or usage rules. We check names, titles, citations and other details – a critical step in the AI era.
Foundations
- Rigorous processes and customer service ethos
- Research skills, industry knowledge and decades of experience
- The speed and scale of a global team
- Experts in language, grammar, local idioms and document technology
The final, key step in every client engagement is for you and your stakeholders to review the work and let us know if you’d like any changes. We’ll refine the copy so everyone’s satisfied with the result.
Global team
We have team members in Australia, Singapore, the United Kingdom and the United States, so you can talk to someone who is familiar with your market at a convenient time.
Human experience
Our team offers problem-solving capabilities, critical thinking, healthy scepticism and the willingness to push back (politely) to stop you making a big mistake.
Speed and scale
Our global team has the scale to handle large and urgent projects and, if needed, can tag team across time zones. Got a rush job or a 200-page report? Get in touch!
Document technology expertise
Our team can work in your choice of formats and collaborative environments, including Microsoft 365, Google Workspace and Apple iCloud. We’re experts in the document features that make your eyes glaze over, such as captions, cross-references, footnotes and endnotes, indexes, references, styles, tables of contents, templates, tracked changes and version control and comparisons.